Frequently Asked Questions
Let’s take the guesswork out of it
Whether it’s your first time working with a media team or you’re a seasoned pro, we’ve gathered the most common questions to help you feel fully prepped and in the know. If it’s not covered here—just ask!
- What areas do you service?
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We’re based in the Niagara region and happily serve surrounding areas including St. Catharines, Welland, Fonthill, Niagara-on-the-Lake, and beyond. Have a property outside this zone? Get in touch—we’re flexible!
- How do I book a session?
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You can book online through our website or by reaching out directly via email or phone. We’ll get back to you quickly to confirm your appointment and discuss any details.
- How soon will I receive my media?
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Photos are delivered within 24 hours on business days, so you can get your listing live without delay.
Videos, floor plans, and more complex edits take 48 hours.
Need a quicker turnaround? Rush delivery is available upon request—we’ll always do our best to accommodate!
- Do you offer packages or à la carte pricing?
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Yes—we offer both! Choose from curated packages for convenience or mix and match individual services to suit your needs.
- Do you have a checklist for preparing the property?
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Absolutely! A well-prepped home makes all the difference in how your photos and videos turn out.
Once your session is booked, we’ll send a prep checklist to make things easy. Our goal is to showcase the space at its very best!
- Do you have a cancellation policy?
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We understand that unexpected changes can happen. To avoid a fee, please provide at least 24 hours’ notice if you need to cancel or reschedule.
Appointments cancelled with less than 24 hours’ notice, including no-shows, will incur a $75 fee to help cover reserved time and travel.
- Do you work with vacation rentals or commercial spaces too?
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Definitely! Whether it’s a short-term rental, retail space, or business location, we tailor each shoot to highlight what makes the space unique.
- Can you add my branding to the content?
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Yes! We can include agent or business branding on videos, reels, floor plans, and more—just let us know your preferences.